SkinElements has been on the web providing excellent products and service since 1998. Please let us know what we can do to make your shopping experience the best you can have. Phone Orders and Customer Service Phone: 1-(888)-393-4735 (TOLL FREE) from the US, Canada, Guam, Peurto Rico, and the US Virgin Islands. SkinElements LLC P.O. Box 63 Louisville CO 80027 sales@skinelements.com
  Shipping limits and options: We ship anywhere in the United States, including Hawaii and Alaska, and Internationally to many countries. Free shipping is available for US orders of $19.00 or more, please see information below. Order Total: up to $18.99 - Choosing First Class Mail 3-6 days - charge $3.00 Order Total: $19.00 to $24.99 Choosing First Class Mail 3-6 days - No charge. Order: up to $24.99 - Choosing US Priority Mail 2-3 days - charge $5.00 Order: $25.00 or more - Choosing US Priority Mail 2-3 days - No charge. USPS Express available for $25.00 in US only, (excluding Hawaii and Alaska). Please note not all areas are deliverable overnight, and may take two days UPS Ground: This service is offered for those that prefer it. Shipping cost for your order start at $8.75, depending on order size. Choose USPS Priority Mail for free shipping for orders $25.00 or more. International Shipping: We ship International Priority Mail to many different countries which are shown at time of order check out. If your country is not listed, please contact us regarding your order. Prices for International Shipping are shown at checkout. Choose International Priority Mail and click "Apply". Please note that many countries charge duties and/or taxes on imported items. We are not responsible for these cost and do not know what these cost may be. International shipments are shipped with (choose) International Priority Mail. This is usually 4 to 6 days. We are not responsible for delays caused by your country's customs or delivery services. Customer guarantee: We have a 30 day satisfaction guarantee. If you are unhappy with the product, return it along with the packing slip within 30 days for a full refund, except Save My Face! Pillows. Save My Face! Pillow returns will be charged a 25% restocking fee. No shipping charges are refunded. Return policy: You may return an item for refund or replacement within 30 days of the shipment date. Shipping and handling charges are non-refundable. All returns must be accompanied by the packing slip. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. Send returns to: SkinElements LLC P.O. Box 63 Louisville CO 80027 Payment options: Credit cards accepted: VISA, Mastercard, American Express, and Discover. This is a Yahoo! ecommerce site offering secure transactions. We gladly accept checks and money orders, and major credit cards for mail order and fax transactions. Online orders are limited to major credit cards. Sorry, we cannot accept C.O.D. orders. To mail in an order, send to: SkinElements LLC P.O. Box 63 Louisville, CO 80027 Fax Orders: Fax your order to 303-666-8187. Customer Service Phone: 1-(888)-393-4735 (TOLL FREE) from the US, Canada, Guam, Peurto Rico, and the US Virgin Islands. SkinElements reserves the right to refuse an order for any reason. | |||||||||||
